How an enquiry about digital product illustration differs from a paid engagement, and what to clarify before committing to deliverables.
1. Illustration discussion versus a paid licence
jeremyprestonusa.online is a digital product illustration portfolio and enquiry website, with no checkout or automated purchase. Browsing Arc and Vessel and preparing a message does not create a paid order, subscription or reservation. A preview of a illustration message has no payment associated with it, so this local tool cannot reverse a charge. An enquiry about the object and its approved references and a subsequently accepted commission must therefore be considered separately. Rights connected with an actual transaction remain subject to that agreement and applicable rules.
2. Removing your unsent object enquiry
A draft about the object and its approved references can be abandoned before sending. The unsent illustration preview exists in this browser page; no portfolio enquiry database receives those entries. If you already opened your email application, manage its saved draft there; closing the website does not delete a copy created by that separate service. Sending the message still does not establish that Jeremy Preston accepted the proposed work. If you no longer need the object and its approved references, state that change in any existing correspondence with Jeremy Preston; the local preview does not notify the recipient.
3. Before agreeing illustration deliverables
Before commissioning digital product illustration, establish the deliverables, fees, timing and treatment of cancellation or changes. This includes the stage at which vector object drawings, illustration compositions and agreed output files are developed, what approval is required and how completed work is documented. No universal deposit, free-cancellation window or refund period is imposed by this website. If another viewing angle, a new object or an additional illustration format becomes necessary, agree whether it modifies the existing brief or requires a separate scope. Before committing to vector object drawings, illustration compositions and agreed output files, confirm the applicable cancellation arrangement alongside the agreed scope.
4. The stage reached by the vector work
Where an actual digital product illustration engagement exists, a request to stop work must be considered against the stage reached, agreed terms and applicable rights. The status of vector object drawings, illustration compositions and agreed output files matters: an approved output and an untouched brief represent different stages of work. Identify the relevant decision about reference accuracy, proportions, material depiction and output dimensions and keep the correspondence documenting it. This page does not promise an automatic full refund or justify retaining every payment in all circumstances. Any proposed treatment should explain the particular work and commitment involved.
5. A concern about the agreed image
Write to [email protected] with the name of the engagement, the relevant correspondence date and a short explanation of the change or remedy requested. For digital product illustration, distinguish a concern about the object and its approved references from an additional deliverable or revised source material. Do not include card numbers, passwords or unreleased product drawings, restricted prototypes or confidential manufacturing details to make the request. Relevant approval or payment records may help, but only the information necessary to identify the matter should be shared through the agreed communication channel.
6. Clarifying files, approvals and an outcome
Keep the written response concerning your digital product illustration request and check that it identifies what will happen to the agreed deliverables. Clarification may be needed about work in progress, revised approvals, file access or an external provider's charge. A website draft message is not an acknowledgement of receipt or a decision on a refund. Jeremy Preston has not published a guaranteed response time here. If a material point remains unresolved, identify that point without assuming that continued browsing of the portfolio changed the project agreement.
7. Mandatory rights and external suppliers
Nothing on this page removes a right or remedy that cannot be excluded under applicable rules. If a separate printer, platform or other supplier collected a payment directly, its own contract and payment process may also be relevant; this portfolio cannot issue a refund on that supplier's behalf. Keep those transactions distinct when explaining the matter. The contact form prepares an email draft and does not itself submit or approve a refund request.